East Devon Cricket Centre

Privacy Notice

EAST DEVON CRICKET LIMITED PRIVACY NOTICE

East Devon Cricket Limited (“EDCL”, “we”, “us”) takes your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about what to expect when we collect personal information about you, including how we will use your personal information and the steps that we take to ensure that it is kept secure.

EDCL will process all personal information in accordance with applicable data protection laws relating to the processing of personal information and privacy. EDCL is responsible as 'controller' of personal information for the purposes of those laws.

This Privacy Notice is intended for those aged 13 years and older. For anyone under the age of 13, it is intended that parents and/or guardians read and explain it to their children.

WHO IS EDCL?

EDCL is the owner and operator of the East Devon Cricket Centre (“EDCC”) located at Unit 4, Talewater Mill, Exeter, Devon, EX5 2RT. EDCL intends the EDCC to be a friendly and welcoming environment in which cricketers of all levels can practice and improve their skills.

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?
We may collect the following personal information about you:

name and contact information including postal and email address, and telephone number;
identity and biographical information including your nationality, date of birth and passport details;
financial information, including bank account and card payment details for processing payments;
access, disability or health or medical related requirements you may have at the time of making a booking for an event or service, to help ensure there are suitable arrangements in place;
location information such as the IP address you have used; and
vehicle registration numbers if you park at EDCC.

HOW YOUR PERSONAL INFORMATION IS COLLECTED?

We may collect your personal information from you or you may provide it to us directly through various means including:

via your use of our website or other electronic booking platform (together, the “Platform”), including when you purchase products, services or subscriptions;
when you express an interest in receiving products or services from us;
when you create an online account on our Platform;
when you correspond with us via telephone conversations, emails, or other written communications, including text messages and/or whatsapp messages, and/or hard copy or online feedback or incident forms; and/or
when you request marketing to be sent to you.

In addition to the information you knowingly provide, EDCL may collect the domain names and IP addresses of its visitors to the Platform, along with usage statistics (for example, types of web browsers and operating systems used), browsing history, and, on occasion, the 'open rates' for email communications sent by EDCL

CHILDREN

We appreciate that many children are cricket fans. We therefore ask parents and legal guardians to supervise their children when they are online and that children under the age of 13 do not submit personal information or content to EDCL or purchase services, including subscriptions without the consent of their parent or legal guardian. We encourage children under the age of 13 to consult with a parent or legal guardian before submitting or requesting any content or information to/from EDCL.
Any users of the Platform who indicate they are under the age of 13 will be asked for the contact details of their parent or legal guardian so we can verify legal consent. EDCL will not actively market to children or pass on personal information to third parties for commercial purposes. Any children using EDCL's platforms are confirming that they have received the consent of their parent or legal guardian to do so.

HOW WILL WE USE YOUR PERSONAL INFORMATION?

We will primarily use your personal information to provide our services and products to you. We may also use your personal information for one or more of the following purposes:

to correspond with you;
to fulfil any contractual obligations, for example, to provide you with a product or service or subscription you have purchased;
to manage our relationship with you;
to process requests and manage your interactions with us;
to communicate with you about services or products that you have requested;to provide you with access to guest wifi services;
for record-keeping purposes;
to fulfil legal and regulatory obligations, for example, where we are required to keep records of transactions or share information with authorities for health and safety or crime prevention and security purposes;
to take payments, administer refunds, to recover debt and to help us to prevent fraud;
to improve the quality of our services, products and platforms;
subject to your consent and your marketing preferences, for marketing purposes;
to create an individual profile for you so that we can enhance your user experience to understand and respect your marketing preferences and to provide newsletters and details of relevant offers and opportunities where you have agreed to receive them; and/or
for other legitimate business or governance purposes.

We may also use aggregate information and statistics for the purposes of monitoring Platform usage in order to help us to develop our Platform and our services. We may also provide such aggregate information to third parties, but these statistics will not include information that can be used to identify you.

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you or with your explicit consent or for our legitimate interests, we can provide details of this to you on request.

SOCIAL MEDIA FOLLOWERS

If you follow one of our social media accounts, we receive basic personal information about you according to your profile (for example, your account name, location and/or age). You may also communicate with us directly and provide content in this way. Our legal basis for processing this information is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media. This personal information will be used within the terms and functionality of the social media sites.
We are not responsible for the user terms or activities of third-party sites. However, EDCL will not sell your information nor permit others to do so. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate our social media sites, provide our services and/or products to you and/or administer your account.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Based on your preferences

Subject to your express opt in consent, (which may be updated at any time by amending the marketing preferences in your personal account on our website), your personal information may be shared externally with carefully selected partners whose services and/or products we think may be of interest to you. Those third parties may then contact you directly to tell you about their services and/or products or we may contact you on their behalf.

To provide you with EDCL's products and services

In addition, in order to provide our services and products, we may, occasionally, appoint third party suppliers to carry out some of the processing activities on our behalf. These may include, for example, technology hosts, digital platforms, data processors and our data warehouse, payment processors, printing companies, delivery/courier companies and mailing houses. In these circumstances, we will protect your personal information and use it in accordance with this Privacy Notice. We impose contractual obligations on suppliers who handle your personal information to ensure they can only use it to provide services to us and to you and that they take appropriate measures to protect your personal information.

Legal obligation / Professional advisors

In limited circumstances, we may disclose your personal information to third parties if we are under a legal obligation to do so or respond to valid legal processes, including to EDCL's professional advisors, auditors and insurers, or because it is necessary to share with government authorities or law enforcement officials or a governing body for the administration or governance of the sport of cricket.

WHAT IF YOU DO NOT WANT TO RECEIVE MARKETING INFORMATION?

If you would rather not receive marketing information from us or any other third party to whom we may disclose your personal information, please contact us (see the section entitled “How to contact EDCL” below) or modify the settings/preferences in your personal account on the Platform.

If you agree to us providing you with marketing information or EDCC news, you can always unsubscribe from mailings at a later date or narrow your preferences. You are in control of what you receive. However, please note that where you withhold or withdraw your consent to be contacted in this way, we may be unable to keep you informed of new services, products, events and/or special offers that may interest you.

There are several ways you can stop marketing communications from us:

clicking the 'unsubscribe' link in any email communication that we send you;
logging into your account and changing your preferences; and/or
contacting us at contact@eastdevoncricketcentre.co.uk.

COOKIES AND OTHER INFORMATION-GATHERING TECHNOLOGIES

Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For more information on which cookies we use and how we use them, see our Cookies Policy, below.

HOW WE PROTECT AND KEEP YOUR PERSONAL INFORMATION

We will keep your personal information while You have an online account with us or we are providing products and/or services to you. Thereafter, we will keep your personal information for no longer than necessary:

to respond to any correspondence, complaints or claims made by you or on your behalf;
to show that we treated you fairly; and/or
to keep records required by law.

We will also keep your contact details for as long as we believe you wish to hear from us using those contact details.

When it is no longer necessary to keep your personal information, we will delete or anonymise it, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

EDCL takes the security of your personal information seriously. EDCL will attempt to protect against the loss, misuse and alteration of your personal information. EDCL has implemented reasonable administrative, technical and physical measures to protect your personal information. We limit access to your personal information to those who have a genuine business need to access it.

However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. We are not responsible for the contents or policies of external websites and recommend that you check the privacy and security policies and procedures of every website that you use and submit your personal details to.

YOUR RIGHTS

You have the following rights, which you can exercise free of charge:

the right to be provided with a copy of your personal information;
the right to require us to correct any mistakes in your personal information;
the right to require us to delete your personal information, in certain situations;
the right to require us to restrict processing of your personal information in certaincircumstances, for example, if you contest the accuracy of the data;
the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party, in certain situations;
the right to object at any time to your personal information being processed for marketing purposes; and
the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or similarly significantly affects you.

If you would like to exercise any of the above rights, please email us (see the section entitled “How to Contact EDCL below”) and provide enough information to identify yourself (for example, your full name and address and any additional identity information we may reasonably request from you) and let us know what right you want to exercise and the information to which your request relates.

CHANGES TO PRIVACY NOTICE

We keep our Privacy Notice under regular review. If we change our Privacy Notice we will post the changes on the our website and advertise on our social media accounts. Any material changes that affect how your personal information is used will be provided to you, so that you may be aware of the information we collect and how we use it at all times. This Privacy Notice was last updated on 31 January 2026.

HOW TO CONTACT EDCL OR THE ICO

If you would like to contact EDCL with any queries about our Privacy Notice, please send an email to contact@eastdevoncricketcentre.co.uk.

If you wish to raise a query with the Information Commissioner, you may do so at www.ico.org.uk or on 0303 123 1113.

EAST DEVON CRICKET LIMITED

COOKIES POLICY

In common with many other website operators, we may use standard technology called 'cookies' on this site.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.

Please read this Cookie Policy carefully as it contains important information on who East Devon Cricket Limited (“EDCL”, we, us) is and how we use cookies on our platforms.

This Cookie Policy should be read together with our privacy notice, which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are?

Our Platforms

This Cookie Policy relates to your use of our website at www.eastdevoncricketcentre.co.uk and electronic booking platform (together, the “Platforms”).

Throughout our Platforms we may link to other websites owned and operated by certain trusted third parties. These third-party websites may also use cookies or similar technologies in accordance with their own separate policies. We are not responsible or liable for the use of cookies by these third-party websites. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

What are cookies?

Cookies are small text files which are placed and stored onto your device (e.g. computer, smartphone, or other electronic device) when you use the Platforms. The use of cookies is common with many major website operators.

Cookies will collect information into a profile regarding your use of the Platforms, which then helps us to remember you when you use the Platforms again.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office or www.allaboutcookies.org.

Our Cookies

We use cookies on our Platforms. Our cookies enable us to:

enhance visitor experience of our Platforms;
monitor use of our Platforms (e.g. determine how frequently particular pages are visited and determine the most popular areas of our Platforms);
improve the Platforms (e.g. tracking user trends); and
provide content that may be of interest to you (e.g. you are recognised as a returning visitor and using information from your previous visit can offer products and/or services that may be of interest to you).

We do not use cookies to collect personal information (e.g your name, address or payment details about you).

Consent to use cookies and changing your cookie settings

Strictly essential cookies (i.e. cookies that are required to operate the Platforms) do not require your consent.

We will ask for your consent to place non-essential cookies (i.e. analytical/performance, functionality and targeting cookies) or other similar technologies on your device.

You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking the cookie icon on the Platform. It may be necessary to refresh the page for the updated settings to take place.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Each browser is different, so check the 'Help' menu of your particular browser on your device to learn how to change your cookie preferences.

If you choose to block all cookies (including strictly essential cookies) this may limit the functionality of the Platform and the services that we are able to provide to you. You also may not be able to properly access all or parts of the Platforms.

Changes to this cookie policy

We keep our Cookie Policy under regular review. If we change our Cookie Policy, we will post the changes on this page and where appropriate, place notices on other pages of our website.

This Cookie Policy was last updated in January 2026.

How to contact us

If you require any further information about this policy and/or the cookies we use across our Platforms, please contact us by email at contact@eastdevoncricketcentre.co.uk.